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Frequently Asked Questions

Visitors:
  •   I am not a Washington University student or employee, but I will be visiting the campus. Where can I park?
  •   I have been invited to attend an event on campus. Do I still have to pay for a temporary parking permit or pay a parking meter?

  •   I have a state-issued handicapped placard. Do I still have to pay for a temporary parking permit to park in the handicapped parking spaces on campus?

  •   I will be visiting a student who lives on campus. Do you have overnight parking available?

  •   I received a parking ticket while visiting campus. Since I was not aware of the parking policies, and I'm neither a student nor an employee, do I still have to pay this ticket?

  •   Can I ride the Washington University shuttles if I am not a student or employee?

  •   Where can I park if I will be attending Washington University's Spring Commencement exercises?

    Students:

  •   What kind of permit should I have if I'm living on campus? What if I am living off campus?
  •   I will be living on campus this year. Is there a place I can park near my residence hall while moving in?

  •   I am a University College Student. Which parking permit should I purchase?

  •   Do you sell permits by the semester? What should I do if I only need a parking permit for one semester?

  •   Is my parking permit ever valid in any other color zone?

  •   I have an annual yellow parking permit, but I forgot to display the hangtag and received a ticket. Do I have to pay the ticket?

  •   I have lost my parking permit. How can I obtain a new one?

  •   I own/operate a student business on campus, but my parking permit does not allow me to park near the business. Is there any way I can park near my business without getting a parking ticket for parking in an incorrect zone?

  •   I will be leaving town during a University break period. Can I leave my car on campus?

  •   Can I store my vehicle on campus during the summer semester, or during any other period outside of Fall, Winter or Spring Break?

  •   My parents are members of the Eliot Society, and I will be getting a parking permit as a benefit of their membership. Do you issue the Eliot Society parking permits? Where can I go to obtain this permit or find out more information?

  •   I have a parking permit that should allow me to park in the Danforth Center Garage, but my student ID card won't work at the garage entrance. What should I do?

  •   Is it ever free to park at the parking meters on campus?

  •   I heard that you don't have to pay one parking ticket per year. Is this true?

  •   How can I appeal a parking ticket?

  •   I would like to request a U-Pass, but I have forgotten my password to access the online request form?

  •   I have attempted to request a U-Pass, but it says I'm not eligible. What should I do?

  •   Is the U-Pass card I received from the Transportation Department all I need to ride the buses, shuttles, and the MetroLink?

  •   I have lost my U-Pass. How can I obtain a replacement?

    Faculty/Staff:

  •   I have decided that I no longer want a parking permit. How do I stop the monthly payroll deductions?
  •   I am leaving the University permanently. What should I do with my parking permit and my U-Pass?

  •   I am taking a temporary leave. What should I do with my parking permit and my U-Pass?

  •   I am an employee who only works nine months out of the year. Do I have to return my parking permit and my U-Pass during the months I won’t be working?

  •   I am a new employee. Can I purchase a parking permit immediately? Can I request a U-Pass immediately?

  •   Is my parking permit ever valid in any other color zone?

  •   I have an annual parking permit, but I forgot to display it and I received a ticket. Do I have to pay the ticket?

  •   I have lost my parking permit. How can I obtain a new one?

  •   How can I appeal a parking ticket?

  •   My department is hosting an event on campus. What kind of parking information should we provide for our visitors?

  •   I would like to order temporary parking permits or validation tickets for my department. How can I place this order?

  •   I am a Danforth Campus employee, and I will be attending a meeting at the Medical School campus. Where may I park at the Medical School with my Danforth Campus parking permit?

  •   I am a Medical School employee who will need to park for business on the Danforth Campus. Where may I park on the Danforth Campus with my Medical School parking permit?

  •   I have a parking permit that should allow me to park in the Danforth Underground Garage, but my employee ID doesn't work at the garage entrance?

  •   What is an Official Business permit? How could this be helpful to my department?

  •   I would like to request a U-Pass, but I have forgotten my password to access the online request form?

  •   I have attempted to request a U-Pass, but the system is telling me I am not eligible. What should I do?

  •   Is the U-Pass card I received from the Transportation Department all I need to ride the buses, shuttles, and the MetroLink?

  •   I have lost my U-Pass. How can I obtain a new one?


    Visitors:

    1.  I am not a Washington University student or employee, but I will be visiting the campus. Where can I park?

    At Washington University, parking is a limited resource; parking regulations are enforced to ensure that this resource is available to as many individuals as possible. If you are not a Washington University permit-holder, please note the several visitor parking options on campus:

  • Visitor parking meters are available in several areas of campus (visitor parking meters are designated as the purple areas on the parking map). Parking meters must be paid, and the cost is 25 cents for fifteen minutes (for a maximum of two hours). Many of the parking meters on campus are double-sided, which means that one parking meter accepts coins and marks time for two separate parking spaces. If you are parking at one of these two-sided meters, please make sure that you select the appropriate space after inserting your coins. When coins are inserted into the parking meter, you will be prompted to then choose your space. Please select either the left arrow or the right arrow, depending on which side your vehicle is parked.
  • One-Day Parking Permits are available for the cost of $5, and are valid in any yellow zone on campus for one day (designated as yellow areas on the parking map). Daily permits can be purchased at the Campus Bookstore in Mallinckrodt Center (Building #60 on the parking map) or at the office of Parking Services on the North Campus (700 Rosedale, Building #500 on the parking map).
  • Pay and Display parking is available in the parking lot just east of the Kemper Art Museum (Lot 2E on the parking map). Visitors may insert money into the Pay and Display machine, and will receive a receipt to display on the dashboard as proof of payment. Parking in this area is $1 per hour.
  • Hourly parking in the Danforth University Center Garage is also available. This subsurface parking garage is located below the Danforth University Center (building #25 on the parking map). Vehicles may enter and exit this parking area via Wallace Drive. Visitors who enter the garage will pull a ticket, and will pay the rate of $1.00 per hour upon exiting the garage (the maximum charge per day in the Danforth University Center Garage is $5.00). Payment may be made by cash or credit card.
  • During weekends (6:00 p.m. Friday through 7:00 a.m. Monday), visitors may park in any yellow zone without displaying a parking permit (with the exception of the Danforth Garage). Enforcement is also suspended on official University holidays (Dr. Martin Luther King, Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Year's Day).
  • We're always glad to help! If you have any questions about visitor parking on campus, you may call our office at 935-5601 during our regular business hours (8:30 a.m. to 5:00 p.m. Monday through Friday). We'll be glad to assist you.
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    2.  I have been invited to attend an event on campus. Do I still have to pay for a temporary parking permit or pay a parking meter?

    Many University departments hosting events will arrange for parking for its invited guests. If the event is held on a weekend, you may park for free in any yellow zone (please see the parking map for all yellow zones on campus) with the exception of the Danforth Garage. However, if you are attending an event during the week, you must display a valid parking permit or pay the hourly visitor rate at a parking meter or in the Danforth Garage. If you have been invited to attend an event on campus during the week and have not received any instructions regarding parking, you may wish to contact the department hosting the event to find out if they have made parking arrangements for its visitors. If no arrangements have been made, then please follow the instructions for visitor parking above.
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    3.  I have a state-issued handicapped placard. Do I still have to pay for a temporary parking permit to park in the handicapped parking spaces on campus?

    Yes, a Washington University parking permit is still required to park on campus, even in the handicapped spaces. You may obtain a one-day parking permit at the Campus Bookstore in Mallinckrodt Center, or at the office of Parking Services on the North Campus (700 Rosedale), which must be displayed with your handicapped placard or license plates in order to utilize the handicapped parking areas on campus.
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    4.  I will be visiting a student who lives on campus. Do you have overnight parking available?

    Overnight visitors must display a valid parking permit at all times during the week. A valid one-day parking permit must be displayed for each day that you park on campus (please see Visitor Parking Options for more information about one-day parking permits). If you plan to visit on a weekend, you may park in any yellow zone without a parking permit (yellow zones do not require a permit from 6:00 p.m. Friday to 7:00 a.m. Monday) with the exception of the Danforth Garage. If you're visiting a campus resident on the northeast side of campus (The Village or Millbrook Square), yellow parking is available in the Snow Way Garage (#29 on the parking map). If you're visiting a resident of the South 40, yellow parking is available in the "Church Lot" at Wydown and Shepley (#58 on the parking map) or Lot #47 and #50 (see parking map) at Forsyth and Wallace. If you need further assistance with parking during your overnight visit, please contact the office of Parking Services at 935-5601.
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    5.  I received a parking ticket while visiting campus. Since I was not aware of the parking policies, and I'm neither a student nor an employee, do I still have to pay this ticket?

    If you have never been to Washington University's campus, it can be difficult to know and adhere to the parking policies. That is why Washington University's parking regulations include the "Only Ticket Policy", which is explained as follows on the back of each parking citation: "Only tickets need not be paid, no further action is necessary. The University will automatically void a parking citation at the completion of the fiscal year, July 1 - June 30 (for no permit, incorrect zone, or overtime at a meter only) if it remains the only ticket issued. If any second ticket is issued, the owner/operator is responsible for paying all fines". If your ticket is the first you've received at Washington University, you do not have to pay it unless you receive any additional tickets on or before June 30. However, if your violation does not fall under the only ticket policy (Fire Lane, Blocking, Fraudulent Permit, etc.), then the citation must be paid. For more information about parking citations, please contact the office of Parking Services at 935-5601.
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    6.  Can I ride the Washington University shuttles if I am not a student or employee?

    Washington University's Red, Gold and Green Lines are operated by Metro St Louis, and require a U-Pass (which is available to full-time students and benefits-eligible faculty and staff) to ride. If you do not have a U-Pass, you may still ride the Red, Gold or Green Line, but you will be required to pay the Metro bus fare. For more information about the Washington University buses, contact Transportation Services at 935-4140. Schedule and route information is available at http://www.parking.wustl.edu/around.htm.
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    7.  Where can I park if I will be attending Washington University's Spring Commencement exercises?

    Commencement at Washington University is a time of celebration for the grand achievement of our graduating students. Each year in May, members of the Washington University community, along with friends, family and other supporters gather on campus to be a part of this momentous event. With such a large number of people congregating for this occasion, parking can be quite challenging on the day of Commencement. The Commencement ceremony takes place in the Quadrangle (weather-permitting), and nearby general parking in this area is permitted in the surface lots east of Brookings Hall, west of Skinker Blvd. (see Lots 2W, 2E, and Lot 4 on the parking map). During Commencement exercises, visitor parking is permitted (without a parking permit) in most of Washington University's above-ground parking garages or surface parking lots (parking in loading zones, fire lanes, or in a disabled parking space without a state-issued handicapped parking placard is prohibited during Commencement exercises). Parking Staff is on hand the day of the ceremony to assist visitors and direct vehicles to available parking areas. A special disabled/mobility-impaired passenger drop-off area is available just south of Brookings Hall, as disabled parking spaces are limited near the Quadrangle area. Access to this drop-off location is by way of Hoyt Drive. Signs will be posted the day of the ceremony, and Parking Staff will be available on-site to assist. For more information about Commencement Day parking, please contact the office of Parking Services at (314) 935-5601, or Washington University's Commencement Office at (314) 935-8186. More information about Washington University's Commencement can also be found online at http://commencement.wustl.edu/.
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    Students:

    1.  What kind of permit should I have if I'm living on campus? What if I am living off campus?

    If you choose to bring a car to campus, you must purchase a parking permit. Students who live on the South 40 are required to purchase a brown parking permit. Students who live in the Village, Millbrook Square, or the Fraternities are required to purchase a blue parking permit. Students who live off campus may purchase the student yellow permit.
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    2.  I will be living on campus this year. Is there a place I can park near my residence hall while moving in?

    During Washington University's official Move-In dates (at the beginning of the Fall Semester), vehicles are allowed thirty minutes in designated loading and unloading zones to move in students' belongings. Visitor parking is permitted (without a parking permit) in the University's residential parking garages and surface parking lots during the University's official Move-In dates. Parking Services staff is on hand during Move-In to assist with directing vehicles to and from the loading zones and visitor parking areas. Move-In dates for the current academic year will be listed in the "Announcements" section of the Parking Services homepage, at http://parking.wustl.edu/announcements.htm. Please note that these special regulations for loading and unloading are in effect only during the official Move-In dates. If you will be moving in on a different date, or at the beginning of the Spring Semester, please be advised that the regular parking policies are in effect - parking in fire lanes or tow-away zones will not be permitted at any time, even for loading and unloading purposes.
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    3.  I am a University College Student. Which parking permit should I purchase?

    Most University College classes are held during the evening hours (after 4:00 p.m.). Washington University offers parking permits at a reduced rate for students who are only on campus in the evenings. The Evening Student permit is valid in yellow zones after 4:00 p.m. Monday through Friday, and is valid in yellow all day Saturday and Sunday. The Evening Student permit is also valid in most red zones after 5:30 p.m. on weekdays and all day Saturday and Sunday (unless the red zone is designated as 24-Red Permit Parking only - please check posted signs). Please be aware that the Evening Permit restrictions are in effect even during break periods - during Winter Break, Spring Break, and the Summer Semester, the permit is still valid only after 4:00 p.m. If you have an Evening Student permit and you need to park on campus before 4:00, you must adhere to the visitor parking policies. Please see Visitor Parking Options for more information about parking on campus during the day, when the Evening Student permit is not valid on campus. University College students do have the option to purchase the full-time yellow student permit if it proves to be more convenient. University College students may purchase parking permits at the office of Parking Services during our regular business hours (8:30 a.m. to 5:00 p.m. Monday through Friday), or online at http://parking.wustl.edu/purchase.htm, however we are unable to add the cost of the permit to your student account. University College students must pay the permit cost by cash, check or credit card only.
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    4.  Do you sell permits by the semester? What should I do if I only need a parking permit for one semester?

    Washington University's parking permits are valid for one fiscal year (July 1 to June 30), and are not sold by the semester. However, if you only need the parking permit for the Fall Semester, you may return the parking permit to the office of Parking Services and receive a prorated refund. You may receive a refund for your parking permit at any time before Spring Break. After Spring Break, no refunds will be issued for student parking permits. On January 1st of each year, the annual student parking permits are prorated to half the full cost. If you only need a parking permit for the Spring Semester, wait until after January 1st to purchase your permit for half-price.
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    5.  Is my parking permit ever valid in any other color zone?

    Blue Permits are never valid in brown zones, except during specified break periods (Winter Break, Spring Break, and the Summer Semester). Blue permits are valid in yellow zones after 5:30 p.m. on weekdays and at any time on Saturdays and Sundays. Blue permits are also valid in most red zones (unless the red zone is designated as a 24-hour Red Permit Only space - please check posted signs) after 5:30 p.m. on weekdays and on Saturdays and Sundays.
    Brown Permits are never valid in blue zones, except during specified break periods (Winter Break, Spring Break, and the Summer Semester). Brown permits are valid in yellow zones after 5:30 p.m. on weekdays and at any time on Saturdays and Sundays. Brown permits are also valid in most red zones after 5:30 p.m. on weekdays and on Saturdays and Sundays (unless the red zone is designated as a 24-hour Red Permit Only space - please check posted signs).
    Student Yellow Permits are never valid in blue or brown zones, except during specified break periods (Winter Break, Spring Break, and the Summer Semester). Yellow permits are valid in most red zones after 5:30 p.m. on weekdays and on Saturdays and Sundays (unless the red zone is designated as a 24-hour Red Permit Only space - please check posted signs).
    Evening Yellow Permits are valid in yellow zones after 4:00 p.m. on weekdays, and are valid in yellow zones all day Saturdays and Sundays. Like the full-time yellow student permits, the evening yellow permit is never valid in blue or brown zones, except during specified break periods (Winter Break, Spring Break, and the Summer Semester). Evening yellow permits are also valid in most red zones after 5:30 p.m. on weekdays and on Saturdays and Sundays (unless the red zone is designated as a 24-hour Red Permit Only space - please check posted signs). Please note that even during break periods, the evening yellow permit is only valid after 4:00 p.m.
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    6.  I have an annual yellow parking permit, but I forgot to display the hangtag and received a ticket. Do I have to pay the ticket?

    If you were parked in the appropriate color zone for your parking permit and simply forgot to display your parking permit, Parking Services will void the citation. This can be done no more than five times per year. Please note that you must contact Parking Services to request this void - you may either write your permit number on the parking citation and mail it in the provided envelope, or come to our office with your parking citation and parking permit or University ID so we can verify your information and void the citation.
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    7.  I have lost my parking permit. How can I obtain a new one?

    If your parking permit has been lost or stolen, you may purchase a replacement at the office of Parking Services for the cost of $15. There will be a small form for you to fill out, and you will be required to show a photo ID. If your permit is declared lost or stolen, the original permit number will be put on the University's tow list - if it is found displayed on campus, the vehicle will be towed immediately, assessed a fine for displaying a lost or stolen parking permit, and the vehicle owner/operator will be referred to the appropriate authority.
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    8.  I own/operate a student business on campus, but my parking permit does not allow me to park near the business. Is there any way I can park near my business without getting a parking ticket for parking in an incorrect zone?

    Student business owners may be eligible for a supplemental parking permit, which will allow for parking near the business during hours of operation. For more information about the approval process, please contact the office of Parking Services at 935-5601.
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    9.  I will be leaving town during a University break period. Can I leave my car on campus?

    Yes, the University allows students and employees to store vehicles on campus during break periods. Individuals who do not possess an annual parking permit must visit the office of Parking Services to complete an emergency contact form and obtain a complimentary placard which must be displayed on the vehicle's dashboard. Annual permit holders must also contact Parking Services to fill out an emergency contact form and be advised of the proper storage location for the current break period. Individuals who do not fulfill this requirement could face ticketing and/or towing.
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    10.  Can I store my vehicle on campus during the summer semester, or during any other period outside of Fall, Winter or Spring Break?

    No, the University cannot accommodate vehicle storage during the Summer Semester or at any time outside the Fall, Winter or Spring Break periods. Summer on campus often includes construction projects, repair and maintenance, and an intensive cleaning of all parking garages on campus, which most often require the parking lot or garage to be completely clear of all vehicles. Vehicles left unattended during the summer semester, or for an extended period of time during the academic year, could be ticketed and/or towed. If you need to find a place to store your vehicle during the summer or while studying abroad, consider other options available off-campus.
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    11.  My parents are members of the Eliot Society, and I will be getting a parking permit as a benefit of their membership. Do you issue the Eliot Society parking permits? Where can I go to obtain this permit or find out more information?

    Eliot Society parking permits are issued by Alumni & Development. For more information about the Eliot Society parking permits, please contact the Eliot Society office at 314-935-5219.
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    12.  I have a parking permit that should allow me to park in the Danforth Center Garage, but my student ID card won't work at the garage entrance. What should I do?

    Once you purchase a parking permit, your ID card should be activated within 48 hours to allow you access to the underground garage, according to the type of permit that you possess. If you have a blue or brown parking permit, your ID card should allow you to access the garage after 5:30 p.m. on weekdays and any time Saturday and Sunday. Yellow permits should allow ID card access at any time; evening yellow permits will grant you ID card access to the garage after 4:00 p.m. on weekends and any time Saturday and Sunday. If you are having problems with your ID card during times you should have access to the garage, please contact the office of Parking Services at 935-5601.
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    13.  Is it ever free to park at the parking meters on campus?

    Parking meters located in residential areas (all meters on the South 40 and parking meters near the Village and Millbrook Square) must be paid 24 hours a day, seven days a week. Parking meters in the non-residential areas of campus (in front of the Edison Theatre/Mallinckrodt Center, along the street on Forsyth, Brookings Drive, etc.) do not have to be paid after 6:00 p.m. on weekdays and do not have to be paid at all on Saturdays and Sundays. Each parking meter on campus displays the time that no further payment is required - be sure to check the meter before you leave your vehicle. Please also note that many of the parking meters on campus are double-sided, which means that one parking meter accepts coins and marks time for two separate parking spaces. If you are parking at one of these two-sided meters, please make sure that you select the appropriate space after inserting your coins. When coins are inserted into the parking meter, you will be prompted to then choose your space. Please select either the left arrow or the right arrow, depending on which side your vehicle is parked.
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    14.  I heard that you don't have to pay one parking ticket per year. Is this true?

    Washington University will void one parking citation within our fiscal year (July 1 to June 30), as long as it is the only ticket received within that time period. If you receive any additional tickets, then all tickets (including the first one) must be paid. The "Only Ticket Policy" is explained as follows on the back of each parking citation: "Only tickets need not be paid, no further action is necessary. The University will automatically void a parking citation at the completion of the fiscal year, July 1 - June 30 (for no permit, incorrect zone, or overtime at a meter only) if it remains the only ticket issued. If any second ticket is issued, the owner/operator is responsible for paying all fines".
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    15.  How can I appeal a parking ticket?

    If you feel that you have grounds to contest a parking citation you received on campus, you may submit a written appeal within seven days of the citation being issued. Please note that lack of knowledge of Washington University's parking rules and regulations are not valid grounds for the appeal of a parking citation. Washington University's Parking Appeals Committee, which is comprised of student, faculty and staff representatives, meets once per month to review, discuss and determine the status of each citation that has been appealed. Appeal forms are available at the office of Parking Services, and are also available to fill out and submit online at parking.wustl.edu/appeals.htm. You may also compose a letter to serve as your appeal, which may be mailed (along with your citation) to Parking Services, Attn: Appeals Committee, Campus Box 1200, One Brookings Drive, St Louis, MO 63130.
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    16.  I would like to request a U-Pass, but I have forgotten my password to access the online request form?

    Students will use their WebSTAC information to access the U-Pass request form. If you need assistance logging in with your WebSTAC information, please contact the SIS Help Desk at 935-5919.
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    17.  I have attempted to request a U-Pass, but it says I'm not eligible. What should I do?

    In order to be eligible for the student U-Pass, you must be registered as a full-time student for the semester for which you're requesting your pass. If you have completed your registration and attempt to request your U-Pass immediately, you may still be declared ineligible. Our system is updated periodically throughout the day, so you may just need to wait a few hours for your eligibility status to change. If you're having difficulty with the U-Pass application process, please contact Transportation Services at 935-4140.
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    18.  Is the U-Pass card I received from the Transportation Department all I need to ride the buses, shuttles, and the MetroLink?

    No, you must also have your Washington University student ID with you when using your U-Pass. When riding Metro buses, you will be required to swipe your U-Pass through the card reader upon boarding. On the MetroLink, you will be asked to show your valid U-Pass along with your Washington University student ID. If you are unable to present both your U-Pass and your student ID to Metro personnel or fare inspectors, you may be issued a citation and required to pay a court-imposed fine.
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    19.  I have lost my U-Pass. How can I obtain a replacement?

    Replacement Student U-Passes must be purchased at the office of Parking & Transportation Services, located on the North Campus at 700 Rosedale. There will be a small form to fill out, and a photo ID will be required. A replacement fee of $25 will be due at the time the new Student U-Pass is issued to you, payable by cash, check or credit card.
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    Faculty/Staff:

    1.  I have decided that I no longer want a parking permit. How do I stop the monthly payroll deductions?

    In order to stop the monthly payroll deductions for your parking permit, the permit must be returned to Parking Services. Please make sure that the permit is returned to us by the first business day of the month, to avoid being charged for that month.
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    2.  I am leaving the University permanently. What should I do with my parking permit and my U-Pass?

    If you will be leaving the University, you are required to return your parking permit and your U-Pass to the office of Parking & Transportation Services. If your parking permit and your U-Pass are not returned, you may be billed for the cost of each.
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    3.  I am taking a temporary leave. What should I do with my parking permit and my U-Pass?

    If you will be receiving continuous benefits from the University during your leave, you may keep your U-Pass (as it is considered part of an employee's benefits package). However, your parking permit must be returned to Parking Services to avoid being charged for the months during which you were on leave.
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    4.  I am an employee who only works nine months out of the year. Do I have to return my parking permit and my U-Pass during the months I won't be working?

    If you will be receiving continuous benefits from the University during the three months you do not work, you may keep your U-Pass (as it is considered part of an employee's benefits package). However, your parking permit must be returned to Parking Services to avoid being charged for the months during which you do not work.
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    5.  I am a new employee. Can I purchase a parking permit immediately? Can I request a U-Pass immediately?

    New employees may purchase a parking permit at the office of Parking Services at any time. However, new employees may only purchase a parking permit online after an employee ID number and an HRMS password have been issued. A new employee must also have an employee ID number and HRMS password to request a U-Pass. New employees must also wait for their benefits-eligibility to be finalized in order to request a U-Pass, a process which may take up to two weeks from the employment start date.
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    6.  Is my parking permit ever valid in any other color zone?

    Faculty/Staff Red Permits are valid in red, yellow and brown parking zones at all times.
    Faculty/Staff Yellow Permits are valid in yellow and brown zones at all times. Yellow permits are valid in most red zones after 5:30 p.m. on weekdays and on Saturdays and Sundays (unless the red zone is designated as a 24-hour Red Permit Only space - please check posted signs).
    Evening Red Permits are valid in red, yellow and brown zones after 4:00 p.m. on weekdays, and any time on Saturdays and Sundays.
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    7.  I have an annual parking permit, but I forgot to display it and I received a ticket. Do I have to pay the ticket?

    If you were parked in the appropriate color zone for your parking permit and simply forgot to display your parking permit, Parking Services will void the citation. This can be done no more than five times per year. Please note that you must contact Parking Services to request this void - you may either write your permit number on the parking citation and mail it in the provided envelope, or come to our office with your parking citation and parking permit or University ID so we can verify your information and void the citation.
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    8.  I have lost my parking permit. How can I obtain a new one?

    If your parking permit has been lost or stolen, you may purchase a replacement at the office of Parking Services for the cost of $15. There will be a small form for you to fill out, and you will be required to show a photo ID. If your permit is declared lost or stolen, the original permit number will be put on the University's tow list - if it is found displayed on campus, the vehicle will be towed immediately, assessed a fine for displaying a lost or stolen parking permit, and the vehicle owner/operator will be referred to the proper authority.
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    9.  How can I appeal a parking ticket?

    If you feel that you have grounds to contest a parking citation you received on campus, you may submit a written appeal within seven days of the citation being issued. Please note that lack of knowledge of Washington University's parking rules and regulations are not valid grounds for the appeal of a parking citation. Washington University's Parking Appeals Committee, which is comprised of student, faculty and staff representatives, meets once per month to review, discuss and determine the status of each citation that has been appealed. Appeal forms are available at the office of Parking Services, and are also available to fill out and submit online at parking.wustl.edu/appeals.htm. You may also compose a letter to serve as your appeal, which may be mailed (along with your citation) to Parking Services, Attn: Appeals Committee, Campus Box 1200, One Brookings Drive, St Louis, MO 63130.
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    10.  My department is hosting an event on campus. What kind of parking information should we provide for our visitors?

    Visitors are required to display a valid parking permit when parked on campus at all times Monday through Friday. If your event is being held during the weekend (between 6:00 p.m. Friday and 7:00 a.m. Monday), please direct your guests to park in yellow zones, as no permit is required to park in yellow zones during weekends (with the exception of the Danforth Garage unless prior arrangements have been made by the sponsoring department). If your event is being held during the week, please make certain that your guests are aware of the parking policies and are displaying a valid parking permit. Some departments choose to purchase daily permits or validation tickets for the Danforth Center Garage from our office to distribute to guests (please see Question #11 below for more information about ordering parking permits and validation tickets). Parking Services will also reserve parking spaces on campus for one or more guests attending an event or meeting on campus. For more information about reserved parking prices and procedures, or if you would like to discuss options for visitor parking for your department's event, please contact the office of Parking Services at 935-5601. We’re glad to help!
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    11.  I would like to order temporary parking permits or validation tickets for my department. How can I place this order?

    Departments may purchase daily permits (which are valid in yellow zones for one day) for the cost of $5 each. Parking Services also offers validation tickets for the Danforth Center Garage, which can be distributed to guests for use in the garage. Departments who utilize the validation tickets are charged monthly for guest parking, at the rate of $1 per hour (maximum $5.00), based on the entrance ticket and validation ticket which are presented to the garage attendant (or automatic pay station) upon the guest's exit of the garage. Please note that daily permits are not honored in the Danforth Garage. If you are interested in purchasing daily permits or obtaining Danforth Garage validation tickets, please send your request by e-mail to parktrans@wustl.edu. Please include the number of permits/tickets you're requesting, the department number to charge, and your name and phone number. Parking Services staff will contact you once the request has been received. You may also call 935-5601 to place your order by phone.
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    12.  I am a Danforth Campus employee, and I will be attending a meeting at the Medical School campus. Where may I park at the Medical School with my Danforth Campus parking permit?

    If you have a Faculty/Staff Red Permit you may park in any surface lot at the Washington University School of Medicine.
    If you have a Faculty/Staff Yellow Permit, you may park in "Lot H" only at the Medical School Campus, located at 4480 Clayton Avenue.
    If you spend more than twenty hours per workweek on the Medical School campus, you must have a Washington University School of Medicine Permit. For more information about Parking & Transportation Services at the School of Medicine, please call 362-6824.
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    13.  I am a Medical School employee who will need to park for business on the Danforth Campus. Where may I park on the Danforth Campus with my Medical School parking permit?

    All valid School of Medicine parking permits are valid in yellow zones on the Danforth Campus.
    School of Medicine Reserved Parking permits are valid in red and yellow zones on the Danforth Campus.
    If you spend more than twenty hours per workweek on the Danforth Campus, you must have a Danforth Campus parking permit.
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    14.  I have a parking permit that should allow me to park in the Danforth Underground Garage, but my employee ID doesn't work at the garage entrance?

    Once you purchase a parking permit, your ID card should be activated within 48 hours to allow you access to the underground garage, according to the type of permit that you possess. If you have a faculty/staff yellow or red parking permit, your ID card should allow you to access the garage at any time. If you are having problems with your ID card during times you should have access to the garage, please contact the office of Parking Services at 935-5601.
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    15.  What is an Official Business permit? How could this be helpful to my department?

    The Official Business permit allows for parking in most any parking zone for up to two hours. This permit is sold to outside vendors who make frequent trips to campus for service, maintenance, or deliveries, but is also available for purchase by University Departments. The Official Business permit is very helpful for employees who must attend meetings in different areas of campus, or who provide services for other University departments. When used in this capacity, the Official Business permit must be displayed along with an individual's annual Washington University parking permit, or a valid one-day parking permit. The two permits displayed together will allow you to park in any color zone or at parking meters for no longer than two hours. Please note that the Official Business permit is never valid in Fire Lanes or disabled parking spaces. If you are interested in purchasing an Official Business permit for your department, please contact the office of Parking Services at 935-5601, or send an e-mail request to parktrans@wustl.edu.
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    16.  I would like to request a U-Pass, but I have forgotten my password to access the online request form?

    Employees will use their HRMS Employee Self-Service ID and password to access the U-Pass request form. If you need assistance logging in to HRMS, please contact the HRMS Help Desk at 935-5707.
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    17.  I have attempted to request a U-Pass, but the system is telling me I am not eligible. What should I do?

    Employees must receive benefits from the University in order to be eligible for the U-Pass. If you are a new employee who will be receiving benefits, please note that there is a short waiting period before your U-Pass eligibility will be finalized (this normally takes no longer than two weeks from your start date). If you are a benefits-eligible employee who has been at the University for longer than this required verification time, and are still receiving the message that you are ineligible for the U-Pass, please contact Transportation Services at 935-4140.
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    18.  Is the U-Pass card I received from the Transportation Department all I need to ride the buses, shuttles, and the MetroLink?

    No, you must also have your Washington University employee ID with you when using your U-Pass. When riding Metro buses, you will be required to swipe your U-Pass through the card reader upon boarding. On the MetroLink, you will be asked to show your valid U-Pass along with your Washington University employee ID. If you are unable to present both your U-Pass and your employee ID to Metro personnel or fare inspectors, you may be issued a citation and required to pay a court-imposed fine.
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    19.  I have lost my U-Pass. How can I obtain a new one?

    Replacement Employee U-Passes must be purchased at the office of Parking & Transportation Services, located on the North Campus at 700 Rosedale. There will be a small form to fill out, and a photo ID will be required. A replacement fee of $50 will be due at the time the new Employee U-Pass is issued to you, payable by cash, check or credit card. The replacement fee is prorated to $25 after January 1.
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