Amid concerns about COVID-19, the Parking and Transportation Services team has been working through a variety of options to meet the needs of the WashU community during this challenging and unprecedented time. Given the rapidly evolving situation, this page will be regularly updated as new information becomes available. Please check back for updates.
Updated April 7, 2020 7 p.m. CST
New Shuttle Services: Alternative Operations
The health and safety of the WashU community is our top priority. The team continues to work closely with shuttle provider, Huntleigh, to ensure all Danforth Campus shuttles are thoroughly cleaned nightly as well as during regular intervals throughout daily shifts as time permits.
- Medical Transport
This service provides students near the Danforth Campus with transportation to and/or from Habif Health and Wellness Center, specifically for those requesting to be tested for COVID-19. Kits with protective equipment are provided to those being transported. To arrange this service, students should call 314-862-4777, Monday – Friday from 9 a.m. to 5 p.m. On Saturday, from 9 a.m. to 1 p.m., call 314-570-3126.
- Student Support for Essential Services This service provides students near the Danforth Campus (C2H boundaries – North, Olive Blvd. – South, Clayton Road – East, Union Blvd – West, Hanley Road) with transportation from student residences to and from a predefined list of essential service locations. This is a scheduled service that operates Monday – Friday from 8 a.m. to 5 p.m., with the last pickup at 4 p.m. Students should call 314-862-4777 to schedule in advance of their pickup. This service will be limited to 1-person per trip and the schedule will be set in one-hour increments, on a first-come-first-served basis. Locations served by this shuttle are Schnucks and United Provisions.
- Transportation for Medical Providers using Temporary Housing
This service supplies medical providers staying in The Knight Center with transportation between the Knight Center and the Mid Campus Center (MCC) at the Medical School Campus. Please call 314-862-4777 between 9 a.m. and 5 p.m. to set up your roundtrip. Travel accommodations require 24-hour advance notice.
P&T Office Closed March 23 – April 22
Due to the university’s decision to move to alternate operations, the Parking and Transportation Office will be closed from March 23 through April 22, 2020. We anticipate reopening at 8:30 a.m. on Thursday, April 23. We will be monitoring email and phone communications during this time. You can contact us at email@example.com.
Open Parking on Danforth Campus
Given WashU’s alternate operations plan instructing that only employees who are required to perform essential work that requires a physical presence at the university should report to their place of work, Parking and Transportation services has moved to “open park” operations. This change is effective immediately through 7 a.m. on April 23. During this timeframe, parking in yellow permit or visitor designated spaces is allowed without permit/payment.
Spring Break Storage
Student vehicles left on campus over spring break that have a valid storage placard may remain on campus until April 30, 2020.
Campus Circulator, West Campus, NorthWest Express and Neighborhood Shuttles Suspended
Starting 5 p.m. on Friday, March 20, all Danforth Campus shuttle service will be suspended, until at least April 22. The Golf Cart Escort Service will also be suspended on starting at 5 p.m. on Friday, March 20, until at least April 22. Please monitor this website for decisions about these services beyond April 22.
Student Permit Refund Policy
Due to current circumstances, the Parking and Transportation team has revised its refund policy. Under the new policy, parking permits returned on or before the first Friday of the month, now through July 3, 2020, will be refunded.
Residential students: Students living in WashU Residential Life housing who are not allowed to return to campus until April 30 but have left a permitted vehicle at WashU will be refunded permit costs for the months of March and April. To obtain a full refund for the remaining months of the permit year (May, June, and July), please follow the Student Permit Return Process described below. Note: the refunds described here do not apply to those students granted special approval to remain on campus.
Off-campus students: Students living off-campus can return their permit by visiting the Parking and Transportation Services office at North Campus or by following the Student Permit Return Process described below. Refunds will be granted based on the above policy.
Student Permit Return Process
To start the return process, fill out the online form and follow the instructions. You have the option to complete the return entirely online or via US mail.
To return online: Ensure your student ID, email address and permit number are entered accurately. You will also need to take a photo of your parking permit and upload it to the site.
To return via US mail: After submitting your online form, you will receive an email from firstname.lastname@example.org. You will then need to print out the email and mail, along with your parking permit hang tag or sticker (scrape sticker off with a flat razor blade and attach to the form – it is okay if the sticker is not in one piece), in an envelope to:
Parking and Transportation Services
700 Rosedale Ave.
St. Louis, MO 63112
All refunds will be based on the date submitted (e.g., if you submit the request by May 1, 2020, you will receive a refund for May, June and July). A majority of the refunds will be credited to student accounts although checks may be issued if needed.
Employee Permit Holds / Refund Requests
While the new return policy also applies to WashU employees, faculty and staff may instead choose to place their permits on hold. For either option, follow the Permit Hold or Refund Request Process described below.
Employee Permit Hold Requests:
- To request a permit hold, fill out the online form and follow the instructions.
- Ensure your employee ID number, email address and permit number are entered accurately. You will also need to take a photo of your parking permit and upload it to the site.
- Choose “hold my parking permit.”
Permits will be placed on hold for up to 90 days.
Employee Permit Refund Requests:
- To start the return process, fill out the online form and follow the instructions. For permit returns, you have the option to complete the return entirely online or via US mail.
- To return online: Ensure your employee ID number, email address and permit number are entered accurately. You will also need to take a photo of your parking permit and upload it to the site. Then choose “Refund my parking permit.”
- To return via US mail: After submitting your online form, you will receive an email from email@example.com. You will then need to print out the email and mail, along with your parking permit hang tag or sticker (scrape sticker off with a flat razor blade and attach to the form – it is okay if the sticker is not in one piece), in an envelope to:
Parking and Transportation Services
700 Rosedale Ave.
St. Louis, MO 63112
All refunds will be based on the date submitted (e.g., if you submit the request by May 1, 2020, you will receive a refund for May, June and July).
Metro Transit Modified Schedule
Metro has put into place the following adjustments to their transit operations for the safety of transit riders and Metro employees, and to minimize the spread of COVID-19 throughout the community. Beginning Monday, March 23, Metro Transit will operate on a modified weekend schedule, seven days a week until further notice. Please note, routes may experience delays due to a shortage of available operators. If you are making an essential trip, please allow more time for your commute.
Metro is temporarily waiving fare enforcement of cash fares on MetroBus and Metro Call-A-Ride. Fare enforcement will continue on MetroLink. In addition, riders will enter all buses using the rear door. Metro has also enhanced its cleaning and disinfection procedures. Review Metro’s announcement regarding its COVID-19 protocols here.
Metro Suspending Service for #1 Gold & #5 Green line
Effective Monday, March 30, Metro is suspending service, until further notice, for the #1 Gold and #5 Green line. Their news release indicates that ridership on lines that serve businesses and schools, that have closed, has declined. In response, Metro is shifting available personnel and vehicles.