Amid concerns about COVID-19, the Parking and Transportation Services team has been working through a variety of options to meet the needs of the WashU community during this challenging and unprecedented time. Given the rapidly evolving situation, this page will be regularly updated as new information becomes available. Please check back for updates.

Updated May 21, 2020


New Shuttle Services: Alternative Operations

The health and safety of the WashU community is our top priority. The team continues to work closely with shuttle provider, Huntleigh, to ensure all Danforth Campus shuttles are thoroughly cleaned nightly as well as during regular intervals throughout daily shifts as time permits.

  • Medical Transport
    This service provides students near the Danforth Campus with transportation to and/or from Habif Health and Wellness Center, specifically for those requesting to be tested for COVID-19. Kits with protective equipment are provided to those being transported. To arrange this service, students should call 314-862-4777, Monday – Friday from 9 a.m. to 5 p.m. On Saturday, from 9 a.m. to 1 p.m., call 314-570-3126.
  • Student Support for Essential ServicesThis service provides students near the Danforth Campus (C2H boundaries – North, Olive Blvd. – South, Clayton Road – East, Union Blvd – West, Hanley Road) with transportation from student residences to and from a predefined list of essential service locations. This is a scheduled service that operates Monday – Friday from 8 a.m. to 5 p.m., with the last pickup at 4 p.m. Students should call 314-862-4777 to schedule in advance of their pickup. This service will be limited to 1-person per trip and the schedule will be set in one-hour increments, on a first-come-first-served basis. Locations served by this shuttle are Schnucks and United Provisions.
  • Transportation for Medical Providers using Temporary Housing
    This service supplies medical providers staying in The Knight Center with transportation between the Knight Center and the Mid Campus Center (MCC) at the Medical School Campus. Please call 314-862-4777 between 9 a.m. and 5 p.m. to set up your roundtrip. Travel accommodations require 24-hour advance notice.

P&T Office Closed Until Further Notice

Due to the constraints brought about by the COVID-19 pandemic, the Parking and Transportation Office will be closed until further notice. We will be monitoring email and phone communications during this time. You may contact us at parktrans@wustl.edu.


Open Parking on Danforth Campus

Parking and Transportation Services has moved to “open park” operations and will continue such operations through July 31, 2020. This change is effective immediately. During this timeframe, parking in yellow permit or visitor designated spaces is allowed without permit/payment.


Spring Break Storage

Student vehicles left on campus over spring break that have a valid storage placard may remain on campus until August 14, 2020.


Campus Circulator, West Campus, NorthWest Express and Neighborhood Shuttles Suspended

Starting 5 p.m. on Friday, March 20, all Danforth Campus shuttle service will be suspended, until at least August 1. The Golf Cart Escort Service will also be suspended on starting at 5 p.m. on Friday, March 20, until at least August 1. Please monitor this website for decisions about these services beyond August 1.


Employee Permit Holds / Refund Requests

  • Payment via payroll deduction: There will be no payroll deductions for permits during the months of April through July.
  • Payment via cash, check or credit card: Those with an active permit who paid with cash, check or credit card will be refunded for the months of April through July.  We are actively processing refunds and expect completion by May 31, 2020. Refunds will be issued via check. If you have direct deposit, the refund will made via ACH.
  • OPP permit holders: OPP permit holders will be issued a refund for the remaining balance on their permit. We are actively processing refunds and expect completion by May 31, 2020. Permit holders that paid via cash, check or credit card will be issued a check or receive their refund via ACH. Permit holders that paid via payroll deduction will be issued a refund via payroll.

Questions or concerns can be sent to parktrans@wustl.edu.


Student Permit Refunds

All students with an active permit have been refunded for March through July via student account. Questions or concerns can be sent to parktrans@wustl.edu.


Metro Transit Modified Schedule

Metro has put into place the following adjustments to their transit operations for the safety of transit riders and Metro employees, and to minimize the spread of COVID-19 throughout the community.  Beginning Monday, March 23, Metro Transit will operate on a modified weekend schedule, seven days a week until further notice.  Please note, routes may experience delays due to a shortage of available operators.  If you are making an essential trip, please allow more time for your commute.

Metro is temporarily waiving fare enforcement of cash fares on MetroBus and Metro Call-A-Ride. Fare enforcement will continue on MetroLink.  In addition, riders will enter all buses using the rear door. Metro has also enhanced its cleaning and disinfection procedures. Review Metro’s announcement regarding its COVID-19 protocols here.

Metro Suspending Service for #1 Gold & #5 Green line
Effective Monday, March 30, Metro is suspending service, until further notice, for the #1 Gold  and #5 Green line.  Their news release indicates that ridership on lines that serve businesses and schools, that have closed, has declined.  In response, Metro is shifting available personnel and vehicles.

Metro Suspending Service for #2 Red line
Effective Monday, April 20, 2020 service for the #2 Red Metro bus line will be suspended.  This is due to low ridership and low operator numbers.

Facial masks are now required when traveling on all Metro buses and trains.  Passengers will be denied boarding if not wearing a mask.

Questions?

This page will be regularly updated as new information becomes available. In the meantime, the team can be reached at parktrans@wustl.edu or 314-935-5601. The Parking and Transportation office is located at North Campus (700 Rosedale Ave.). It is open between 8:30 and 5 p.m., Monday through Friday.

For additional WashU guidelines and updates unrelated to parking and transportation, please visit Emergency Management’s COVID-19 page.